Service · Wolff Applied AI
From the AI pilot into production in a controlled way — with success criteria, gates and user enablement.
The support takes an existing AI pilot or MVP into productive operation in a hands-on and controlled way over 6–12 weeks. We sharpen pilot goals and success criteria in a pilot charter with clear gates, organize change management and user enablement, and optimize the solution iteratively. We then plan the rollout, accompany the go-live and transition the solution cleanly into operation. At the end stands a productively used AI system with documented impact, briefed users and operators, as well as an honest scaling recommendation.
The central bottleneck of AI initiatives is not the idea or the prototype, but the transition from pilot to production: according to S&P Global (2025), 42 % of companies abandon the majority of their AI initiatives before productive deployment, and a substantial share of pilots is expected by market observers to be abandoned again by the end of 2026. Pilots rarely fail because of the technology, but because of missing success criteria, unclear responsibility in operation, lacking user acceptance and missing change management. Clear gates and an abort/scaling logic are often missing: it remains unclear against what a pilot is measured as "successful" and when it should go into production, be adjusted, or be stopped. Without a clean operational handover, even a technically functioning solution remains a permanent stopgap.
6 phases, 4 gates — you decide at every transition.
We review the pilot/MVP, clarify goals and framework conditions, and record scope, user group, measurable success criteria (KPIs with baseline and target value) and the gate logic in the pilot charter. A risk, data and governance check (risk classification aligned with the EU AI Act) creates the prerequisite for productive operation.
We create a change and communication plan (stakeholder map, messages, channels) and enable users through role-based short training sessions, a user guide and a support channel. Key users and multipliers are named and feedback loops are set up.
We evaluate usage and KPIs, prioritize adjustments and document them in the optimization/iteration log. In the gate review, we assess against the charter criteria.
We define the rollout scope and prepare the go-live with a go-live checklist, runbook, rollback considerations and clear responsibilities. Monitoring/logging and governance points are bindingly planned in.
We accompany the go-live with heightened attention (hypercare) over 1–2 weeks and quickly resolve issues that arise. The solution goes into productive use in a stable manner.
We hand over the runbook, monitoring logic, governance anchoring and escalation paths to the operational/business owners and brief them. A lessons-learned workshop and a final report with proof of impact and a scaling/retainer recommendation conclude the project.
Binding steering document with goals, scope, user group, measurable success criteria (KPIs with baseline/target value) and defined gates incl. go/adjust/no-go logic.
Stakeholder map, core messages, communication channels and participation formats to actively steer acceptance and change in the affected team.
Role-based short training sessions, user guide and support/office-hours concept incl. key-user/multiplier model for sustained usage.
Traceable documentation of the adjustments made during the pilot phase, with an evaluation of usage and KPIs as a basis for gate decisions.
Structured release checklist for the productive start, as well as a runbook with operational processes, responsibilities, monitoring, escalation and rollback logic.
Handover documentation and briefing of the operational and business owners: responsibilities, governance anchoring, maintenance and review rhythm.
Assessment against the success criteria with proof of impact, collected lessons learned and a well-founded recommendation on scaling, further rollout or ongoing support.
The base package stands on its own. Optional modules dock on now or later — you decide how far you go.
A fully worked-out communication package for the rollout: core messages, announcements, FAQ and formats for the affected teams. Strengthens the included change management with ready-made communication materials, but does not replace internal alignment.
A further enablement wave for additional locations, shifts or teams that were not part of the original user group. Broadens enablement without changing the pilot scope.
Ongoing support after the operational handover — a fixed sparring partner, governance maintenance and further development on a monthly basis. Represented as a separate continuation via the AI Retainer (offering 11), not part of the pilot support.
Credit: A prior service (e.g. AI Use Case Lab or AI Agent/Knowledge Bot MVP) can be credited proportionally when commissioned directly.
Note: not legal advice. Content with a legal dimension (e.g. EU AI Act, GDPR, ISO/IEC 42001) is professional orientation, not legal counsel.
You receive a clear, individual proposal before any engagement. Under § 19 UStG no VAT is charged; any ancillary costs (e.g. model/hosting/API fees, travel) are not included.
Next step
Let us clarify in a free intro call whether this offer fits your situation — honestly and without sales pressure.As a follow-up we then recommend AI Retainer.
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